Closed Incident - T20240311.5 - Hosted Logins

Monitoring:  We believe we have now implemented the necessary changes to resolve the issue, and are monitoring closely.

14:03 - 11/03/2024

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There are still problems with connections from home however the broker server is allowing some new connections albeit with reduced speed.

Affected users should continue attempting to log in every 5 - 10 minutes.

Further updates will be provided when they become available

11:38 - 11/03/2024

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Users are now able by restarting your computer when inside the office network.

There are still problems with connections from home.

Affected users should continue attempting to log in every 5 - 10 minutes.

Further updates will be provided when they become available

10:31 - 11/03/2024

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The issues have persisted following the platform restart.

AP are continuing to investigate.

09:52 - 11/03/2024

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There is an issue with Hosted connections where some users are not connecting to the system.

Access Point need you to log out of Hosted by 9.30am if you are logged in so they can restart the entire stack of servers to try and resolve the issues. If you don’t log out you may lose any work that you were working on at the time of the restart.

You should be able to try and log back in by 9.45am.

09:25 - 11/03/2024

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We are still experiencing issues with Hosted.

Some users may be able to log in whilst others will get an error.

This has been escalated to the Infrastructure team at the provider’s end and we will let you know when we hear more.

Please can you keep trying to log in every 5 – 10 minutes.

08:56 - 11/03/2024

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There is an issue logging into Hosted at the moment. A call has been logged and they are investigating this.

If you can keep trying every 10/15 minutes to login to Hosted .

08:13 - 11/03/2024

Closed Incident: T20240226.7

Title: Users unable to access BigHand

User Impact: Users may be unable to access BigHand due to an expired certificate.

This issue has been resolved

25/01/2023

Closed Incident: 56084T 

Title: Users may be unable to access P4W

User Impact: Users may be unable to access P4W.

More info: We expect these issues to be caused by the connection to M365

More information will follow.

25/01/2023

Closed Incident: MO502273 

Title: Users may be unable to access multiple Microsoft 365 services

User Impact: Users may be unable to access multiple Microsoft 365 services.

More info: We've received reports that the following services are impacted:

-Microsoft Teams

-Exchange Online

-Outlook

-SharePoint Online

-OneDrive for Business

-Microsoft Graph

Current status: Resolved

Scope of impact: Any user serviced by the affected infrastructure may be unable to access multiple Microsoft 365 services.

25/01/2023

This incident is closed.